1. Introduction
Witness (“Witness,” “we,” “us,” or “our”) operates the Witness platform and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our Service. By using the Service, you consent to the practices described in this policy.
If you do not agree with this Privacy Policy, you must not use the Service. We may update this policy from time to time; we will notify you of material changes as described in Section 13.
2. Scope
This Privacy Policy applies to:
- Information we collect through our website, applications, and platform
- Information you provide when creating an account, submitting content, or communicating with us
- Information collected automatically when you use the Service (e.g., device and usage data)
This policy does not apply to the practices of third-party websites, services, or providers that we do not own or control, or to the practices of coaches or providers who use our platform and may have their own privacy practices.
3. Definitions
- “Personal Information” means information that identifies, relates to, or could reasonably be linked with you or your household.
- “Sensitive Personal Information” includes health-related information, audio and video recordings you submit, and other categories defined under applicable law.
- “Service” means the Witness platform, website, applications, and all related coaching, feedback, and support services.
4. Data We Collect
4.1 Information You Provide
- Account and profile: name, email address, phone number (if provided), password, and profile preferences
- Payment information: billing details and payment method information, which we process through our payment processor (Stripe); we do not store full payment card numbers on our systems
- Submissions and content: audio and video recordings you upload, titles, descriptions, and any context you provide for review by coaches
- Communications: messages you send to us, support requests, and feedback
4.2 Information Collected Automatically
- Device and browser information (e.g., type, operating system, language)
- IP address and general geographic location
- Usage data (e.g., pages visited, features used, time spent)
- Cookies and similar technologies as described in Section 11
4.3 Information From Other Sources
We may receive information from third-party services you connect to your account (e.g., calendar or scheduling integrations) or from our payment processor to complete transactions and prevent fraud.
5. How We Use Your Data
We use the information we collect to:
- Provide, operate, maintain, and improve the Service
- Process your submissions and facilitate delivery of coach feedback and insights
- Process payments, manage subscriptions, and send transaction-related communications
- Authenticate your identity and manage your account
- Send you service-related notices, updates, and support messages
- Respond to your inquiries and provide customer support
- Analyze usage and trends to improve the Service and develop new features
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with applicable laws, regulations, and legal process
- Enforce our Terms of Service and other agreements
We do not use your audio or video submissions for advertising or marketing purposes, or for training AI or other models in a way that identifies you, except as you explicitly consent or as required by law.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. Specifically:
- Account data: Retained until you delete your account or request deletion, except where we must retain data to comply with legal obligations.
- Submissions (audio/video): Retained for a limited period after feedback is delivered (e.g., 90 days), after which they are securely deleted unless a longer retention is required for legal or safety reasons.
- Payment and transaction records: Retained as required for tax, accounting, and legal compliance.
You may request deletion of your account and associated data at any time through your account settings or by contacting us. We will process such requests in accordance with applicable law.
8. Security
We implement administrative, technical, and physical safeguards designed to protect your information, including:
- Encryption in transit (TLS) and at rest for sensitive data
- Access controls and authentication to limit access to personal and submission data
- Secure cloud infrastructure and regular security assessments
- Policies and training for personnel with access to personal data
No method of transmission or storage is 100% secure. We cannot guarantee absolute security but we are committed to protecting your information in line with industry standards and applicable law.
9. Your Rights
Depending on your location, you may have the following rights regarding your Personal Information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Portability: Request a portable copy of your data in a structured, machine-readable format.
- Opt-out of marketing: Unsubscribe from promotional emails at any time via the link in the email or your account settings.
- Restriction and objection: In certain jurisdictions, request restriction of processing or object to certain processing.
- Withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise these rights, contact us at the email below or use in-product controls where available. We will respond within the timeframes required by applicable law. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
California residents: We do not sell or share Personal Information for cross-context behavioral advertising. For more information about your California privacy rights, contact us as described in Section 14.
11. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children under 18. If you believe we have collected information from a child under 18, please contact us and we will take steps to delete such information.
12. International Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Service, you consent to such transfer. We take appropriate safeguards to ensure your information remains protected in accordance with this policy and applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. For material changes, we will provide additional notice (e.g., by email or a prominent notice in the Service). Your continued use of the Service after the effective date of changes constitutes acceptance of the updated policy.
14. Contact Us
For privacy-related questions, to exercise your rights, or to contact our data protection contact:
Witness
Email: hello@witness.care
For more information about our terms and service description, see our Terms of Service.